Technical Support Operator

THIS IS WHO YOU ARE… You are our front line in the battle for exceptional customer experience at the 24/7/365 help desk. Ideally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch! You are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations. WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk. MORE ABOUT THE POSITION . These will be your primary responsibilities in your daily goal to fight bad web hosting: Hiring for day shift employees CST. Provide customers support via our 24/7 helpdesk. Troubleshooting email delivery issues Troubleshooting cPanel, Plesk, and DirectAdmin related issue...